Refund policy

Refund and cancellation policy

Pisces Devices Ltd, 41-51 Blandford Square, Newcastle upon Tyne NE1 4HP, United Kingdom. Email: hi@piscesdevices.com

Pre-orders

Pre-orders are paid in full when you order. You can cancel your pre-order at any time before it is dispatched and we will refund you in full, including any shipping you paid. Email us with your order number and we will process your refund within 14 days, to your original payment method.

If our estimated delivery date changes, we will email you, and you can still cancel for a full refund at any point before dispatch.

After delivery: your right to cancel

If you are a consumer, you have 14 days from the day you receive your bass turtle to tell us you want to cancel, without giving a reason. You then have a further 14 days to send it back. We will refund the price and standard outbound shipping within 14 days of receiving it back (or of you giving us proof of return, if sooner).

Return postage paid by you (the customer). Please return the item with all its parts.

Faulty items

If your bass turtle is faulty, not as described or not fit for purpose, you have rights under the Consumer Rights Act 2015. Contact us and we will repair, replace or refund it. Because every part of bass turtle is replaceable, we can often fix a problem by sending a new part. Warranty period: 12 months.